Shipping Policy
- Products purchased at www.teamaranto.com are delivered nationwide throughout Mexico.
- Buyers also have the option to pick up products purchased through www.teamaranto.com directly at the physical store located at Paseo de las Yucas, fraccionamiento Villas del Campo, local F1, dentro de la plaza comercial, Calimaya, Estado de México, C.P. 52227.
- The shipping service for products is provided by companies independent of Te Amaranto; therefore, Te Amaranto cannot be held responsible for improper handling of merchandise or for the treatment received from carriers/delivery personnel. If you have any complaint regarding the shipping service received, you must report the situation to contacto@teamaranto.com so that the Te Amaranto team can initiate an investigation between the parties involved (Buyer and Courier Provider).
- Te Amaranto and the Courier Providers will not be held responsible if the buyer is not available at the specified delivery address to receive the product, or if the address provided is inaccurate. In such situations, an additional charge equal to the original shipping cost will apply for each subsequent delivery attempt required to deliver products purchased at www.teamaranto.com.
Return Policy
- Only products that are in their original packaging and show no signs of having been used may be returned, provided that they are items eligible for return under this policy. Buyers must return products in the condition in which they were received. Therefore, new products must be returned new, complete, and with the manuals, warranty cards, and all other items included in the original packaging.
- The buyer has the option to return the product directly at the physical store located at Paseo de las Yucas, fraccionamiento Villas del Campo, local F1, dentro de la plaza comercial, Calimaya, Estado de México, C.P. 52227 at no cost.
- Buyers have a maximum of 3 calendar days from the date of receipt of the product to initiate a return. The buyer must request the return by emailing contacto@teamaranto.com and completing the Return Survey. Once the Te Amaranto team receives the returned product, it will review whether it meets the requirements to proceed with the return. (Damaged products, products with missing parts, products not in their original condition, or products showing signs of use will not be eligible for a refund or product exchange.)
- Products with manufacturing defects. The buyer must request the return by emailing contacto@teamaranto.com and completing the Return Survey. Once the Te Amaranto team receives the returned product, it will review whether it meets the requirements to proceed with the return. (Damaged products, products with missing parts, products not in their original condition, or products showing signs of use will not be eligible for a refund or product exchange.)
- If the reason for the return is that the product arrived damaged, the Te Amaranto team will initiate an investigation with evidence from the courier provider to determine where the damage may have occurred and whether a return is warranted.
- If a returned product does not meet the conditions described herein and the return is rejected, the buyer must collect the product in person at the Te Amaranto physical store located at Paseo de las Yucas, fraccionamiento Villas del Campo, local F1, dentro de la plaza comercial, Calimaya, Estado de México, C.P. 52227.
- Buyers will always be asked to state the reason for the return for statistical purposes for the use of Te Amaranto and its affiliated suppliers, through the Return Survey they will receive upon requesting a return.
List of non-returnable products:
- Clearance / liquidation products
- Underwear, swimwear, hats, socks
- Makeup and cosmetics in general
- Perishable products
- Electronics, unless the return is due to a manufacturing defect
- Laptops, desktop computers, tablets
- Health and personal care products
- Software in general
- Medical devices in general
- Customized products or products with a special configuration requested by the buyer, as long as they contain no defect or error in the product or the customization.
- Products designated as non-returnable by Te Amaranto suppliers under their own policies.
Note: For products that do not accept returns, a notice will appear in the order history: "This product does not accept returns" and therefore no return request may be submitted. If the product has a manufacturing defect, the buyer must submit a claim directly to contacto@teamaranto.com.
Refund
- Refunds will be issued using the same payment method used for the original purchase.
- The refund processing time may vary depending on the payment method used.
- In the event of a return due to a manufacturing defect, a product exchange may be arranged at no additional shipping cost, or a full refund of both the product price and the shipping cost will be applied.
- If a damaged product, a product with missing parts, a product not in its original condition, or a product showing signs of use is returned, no monetary refund or product exchange will be granted.
The shipping, return, and refund policies described herein may change based on current or new regulations related to e-commerce in Mexico, whether voluntary or mandatory, or any other circumstance that necessitates adjustments. Te Amaranto reserves the right to publish, without prior notice, any amendments it deems appropriate for the knowledge of users of www.teamaranto.com and the Te Amaranto physical store.
