Frequently asked questions

• In My Profile under Recent Purchases.

• If an order includes multiple products, each one may have different delivery dates and tracking information.

• At the moment, home delivery is available in select areas of the State of Mexico. If you wish to purchase a product but your area is not listed, BEFORE purchasing, please contact the Te Amaranto team at contacto@teamaranto.com with the details of the product you are interested in and the destination address so we can provide a shipping quote. Only if you confirm your agreement with the shipping cost will you be able to complete the purchase.
• You also have the option of picking up your product directly at one of our physical stores (see locations below).

• By sending an email to contacto@teamaranto.com.

We have two branches and we would love to welcome you:

• Villas del Campo: Paseo de las Yucas, Local F1, Plaza Comercial Villas del Campo, Fraccionamiento Villas del Campo en Calimaya, Estado de México, C.P. 52227.
• Punta Zero: Plaza Comercial Punta Zero, Av. Calimaya S/N, Local PB-06-B, San Andrés Ocotlán, Estado de México, C.P. 52220.

• Find products for the whole family, the home, pets, technology, jewelry, fragrances, makeup, and much more. Between us, some items are only available in the physical store due to their origin and price — don't wait any longer and come visit us, we'll be happy to see you.

• There is no difference in price or service — we make sure to give you the attention you deserve in both. The advantage of the physical store is that you can see the products you are interested in directly: their size, shape, color, and other characteristics you may consider important.

• Credit cards (Visa, Mastercard, American Express), all Debit cards, Sí Vale, and cash (in-store or at Oxxo only).

• Our platform is protected by an SCL certificate and uses secure payment gateways. We also have an application for tracking your orders.

• You must request a return by emailing contacto@teamaranto.com and completing the Returns Survey. Once the Te Amaranto team receives the returned product, they will review whether it meets the requirements to proceed with the return (damaged products, products with missing parts, products not in their original condition, or products showing signs of use will not be eligible for a refund or exchange). For more information please consult our Shipping and Returns Policy.

• 7 calendar days from the date of receipt of the product.

• Clearance / liquidation products
• Underwear, swimwear, and hats.
• Makeup in general
• Perishable products.
• Electronics, unless the return is due to a manufacturing defect
• Laptops, desktop computers, and tablets.
• Health and personal care products
• Software in general
• Medical devices in general
• Customized products or products with a special configuration requested by the buyer, as long as they have no defect or error in the product or the customization.
• Products that suppliers indicate cannot be returned according to their own policies.

• Yes. To request your invoice, send an email to facturacion@teamaranto.com attaching your receipt (or order number) and your tax details: Legal Name or Business Name, RFC (Mexican tax ID), Tax Regime, ZIP code of the tax address, and CFDI Use. Preferably attach your up-to-date Tax Status Certificate (CSF) to ensure the information is correct.

• Register for free, fill out the Supplier Form, and read and accept our Supplier Terms and Conditions.

• All products made in Mexico or in any other country. New and original products only. For more information please consult our Supplier Terms and Conditions.

• Prohibited products/services
  • Any type of weapon and explosive material.
  • Narcotics
  • Wildlife / fauna
  • Personal data of Te Amaranto users or any other platform
  • Fireworks and flammable products
  • Used products
  • Adult services

• Yes, you may temporarily display your products in the Te Amaranto physical stores (Note: Duration may vary from 1 to 8 weeks depending on product demand) at no additional cost.

• The commission is 10% to 12% of the VAT-inclusive price published on www.teamaranto.com or in the physical store, applied per item sold.

• Display of your products in our physical stores (Villas del Campo and Punta Zero).
• Events for the promotion and demonstration of your products in the physical store.
• Tax guidance for SAT registration if you are interested.
• Networking with other Te Amaranto suppliers.
• Advertising of your products on our social media, website www.teamaranto.com, and physical store.
• Listing your products on our platform is completely free of charge.
• Don't worry about shipping — Te Amaranto has partnerships with various companies to deliver your products sold through www.teamaranto.com to buyers' addresses.

• Because we are a Mexican e-commerce built by Mexicans for Mexicans; we want to boost the local economy, provide excellent service to our customers, and put within your reach products that satisfy your everyday needs and interests.

• Register for free, fill out the Supplier Form, and read and accept our Supplier Terms and Conditions. If you have any questions, write to us at contacto@teamaranto.com or on our social media (Te Amaranto Facebook, @teamaranto on Instagram & TikTok) and we will be happy to help.